October 2004 eUpdate

In this issue:

*Emerging Trends: Online Surveys

*SRG’s Featured Client

*Client News from the Field  

*Schapiro Research Group Welcomes New Research Analyst

*Schapiro Research Group News

 

*       Emerging Trends: Presidential Polling

In a presidential election many anticipate to be one of the tightest in modern history, national polling is yet again on the minds of reporters, pundits, and all who converse around the water cooler. Constantly barraged by polls purporting discrepant results, whom do you trust?

The quick answer is: everybody and nobody. Any self-respecting pollster will tell you that it is a mistake to focus too closely on the results from a single poll. Your best bet is to consider the findings from a variety of scientific public opinion polls that are as comparable as possible. Always make sure that when you compare poll results you pay special attention to who was polled (e.g., likely voters versus registered voters, national versus statewide polls) and when they were polled.

If you still find yourself skeptical of national poll results, you should be. Always remember that this is not a national popular vote election; what matters is the Electoral College. Lest we forget, the current President lost the national popular vote but won enough states to defeat his opponent. Pay closer attention to statewide polls of “battleground” states (of which, unfortunately, Georgia is not a member).

If you really want to know why we have seen such dramatic differences in otherwise comparable national polls, hold on tightly because the answer gets tricky. Forget what you have read so far about the impact of cell phones, caller id, and other measures designed to stymie telemarketers; those just aren’t the cause. For that matter, federal and state do-not-call lists aren’t even designed to prevent scientific polls, so they don’t affect who does or does not get called for a poll. Sure, polling used to be easier 10 years ago, but that doesn’t mean that it has become less reliable. The science of polling continues to advance, and the data that come out of that science show that – at least for now – cell phones and the like have a negligible effect on the validity telephone survey outcomes.

What do tend to influence findings are minor differences between polling organizations. We are not talking about ideological differences, because nobody trusts a pollster who “massages” results to make his or her client look better (including that pollster’s political party). Things that matter include what a polling organization considers “no opinion”, and what steps are taken to adjust the data for inadvertent error (such as age discrepancies in who tends to answer telephone calls) after they have been collected.

A relatively safe way to take all of these differences between polling organizations into account when you interpret results is to monitor the findings from one organization over time, and make inferences of opinion change that way. Of course, if you find all this reading on methodology and poll results is merely whetting your palate for more answers, you know who to call!

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*       SRG’s Featured Client – Morehouse School of Medicine

Morehouse School of Medicine (MSM) is a historically black
institution founded in 1975 to recruit and train minority and other students as physicians, biomedical scientists and public health practitioners who are committed to the primary healthcare needs of the underserved.

In October 2003, MSM and SRG began a two-phase project to increase the visibility of the Morehouse Medical Associates Comprehensive Family Healthcare Center (CFHC). In the first phase, SRG conducted three focus groups with CFHC patients and one focus group with MSM employees about their personal experiences at the CFHC and other Morehouse Medical Associates (MMA) clinics. Using the results of these focus groups, SRG conducted a telephone survey of residents in four targeted zip codes to discover factors leading to physician choice.

MSM used the data from this research project to develop a marketing plan for the CFHC and its new clinic in East Point. That plan included promotion on major market radio and television stations, a soft opening, followed by a grand opening, at the facility and advertisement in Atlanta-based publications.  Six months from the July 2004 opening, MSM plans to review the results of the marketing plan to come up with objectives going forward.

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*       Client News from the Field 

*        Good luck to all of SRG’s clients in elections this November!

*       Kecia Cunningham, City of Decatur Commissioner, was recently named one of “The Best and Brightest Young Georgians” by Georgia Trend Magazine. Congratulations to this SRG client!

*       The Metro Atlanta Arts & Culture Coalition (MAACC) released an arts study done by SRG and Ayres, McHenry, and Associates. Click here to read the full story!

*       MAACC has also launched a searchable events planning website. Atlanta PlanIt allows site visitors to find arts and cultural events by date, venue, neighborhood, keyword, and type of event. To try it, please click here!

*       Congratulations to SRG client Dorsey Ridley for winning a special election to fill an empty seat in the Kentucky state senate. Well done!

*       Congratulations to SRG client Lisa Borders for being elected as Atlanta City Council President!

*       The Metropolitan Atlanta Rapid Transit Authority (MARTA) is preparing to upgrade its fare collection system from tokens and TransCards to the smart “Breeze” cards. Its marketing efforts will use research performed by SRG. Good luck to MARTA in implementing its new system!

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*       Schapiro Research Group Welcomes New Research Analyst 

Alex Trouteaud has joined the staff of Schapiro Research Group, Inc. as a Research Analyst. Alex is a research methodologist with training in applied sociology.  He received his BS in Psychology from Eckerd College in St. Petersburg, Florida, and his MA in Sociology from Baylor University in Waco, Texas.  He expects to receive his PhD in Applied Sociology from Baylor this December.  Alex worked for several years as an analyst at Baylor’s Center for Community Research and Development as well as a private consultant.  Over the past few years, Alex developed strategic research for corporate and non-profit clients at the local, state, and national level.  Alex brings state-of-the-industry skills in research design, statistical analysis, and social measurement to Schapiro Research Group.

As an applied researcher, Alex specializes in designing customized research to provide clients with the critical data they need to be competitive in business and politics.  He uses methodologically sophisticated techniques that provide high quality information in an easy-to-understand format.

As a professional, Alex maintains close relationships with both the American Association for Public Opinion Research and the Southern Sociological Society.  Alex’s research has been recognized by the National Science Foundation, the Southern Sociological Society, and the American Society for Training and Development.  He has written for a number of publications, and examples of his recent contributions to professional literature can be found in the Journal of Applied Sociology, Social Science Computer Review, and Public Works Management & Policy.

Alex grew up in the Atlanta area and is happy to return with his wife and young son. We are delighted that he has chosen to make his professional home with us .

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*        Schapiro Research Group News

*       In June, SRG was named one the most sought after polling firms by The Hill: The Newspaper for and about the U.S. Congress. Click here to read the full story.

*       Just last week, Beth Schapiro participated in a Public Relations Society of America (PRSA) roundtable discussion about how P.R. professionals can use public opinion research to meet their clients’ public relations objectives.

*       In September, Beth spoke on the techniques that political consultants use to sway voters and neutralize the news media at The Center for Responsive Politics - Southern Press Association conference Covering Campaign Finance: Tracking the Cash in the ’04 Elections and Beyond.

*        Also in September, Beth spoke to the National Association of Women Business Owners about the 2004 elections and their importance to women entrepreneurs.

*       Beth was recently elected as chair of the board of Cool Girls, an organization dedicated to the empowerment of girls in low income communities. Click here to check out this wonderful organization.

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In January 2004, Schapiro Research Group began the eUpdate to keep clients and friends of SRG informed about the firm's activities. Feel free to forward this email.

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